Privacy Policy

Hardwicke and Quedgeley Chiropractic Clinic is committed to safeguarding the privacy of our clients and website visitors. This is reflected in the way we collect, store and use information.

Information sharing and disclosure
Hardwicke and Quedgeley Chiropractic Clinic will not sell or rent your personally identifiable information to anyone. We respond to subpoenas, court orders, any legitimate request by authorities with which we must comply or legal process. Hardwicke and Quedgeley Chiropractic Clinic may transfer information about you if Hardwicke and Quedgeley Chiropractic Clinic acquires, or is acquired by or merged with, another company. In this event, Hardwicke and Quedgeley Chiropractic Clinic will notify you before information about you is transferred and becomes subject to a different privacy policy.
Hardwicke and Quedgeley Chiropractic Clinic is registered with the Information Commissioners Office (ICO) as a data controller as stipulated in the Data Protection Act.

Information collection
All patient data is stored electronically on a secure encrypted database via the practice management software, Freehand Clinic Manager. It is prohibited for patient records to be altered or removed from our database. All computers are password protected and can only be used by staff of Hardwicke and Quedgeley Chiropractic Clinic.
Hardwicke and Quedgeley Chiropractic Clinic collects personally identifying information in the following ways:
• Online and email enquires
• New Patient Registration Form
• Clinical notes

We may collect, store and use the following kinds of personal data:
• Information you provide when you register with Hardwicke and Quedgeley Chiropractic Clinic
• Information relating to any purchases of services or goods
• Information you provide to us for the purpose of subscribing to our website services, email notifications and or newsletters
• Any information that you choose to send to Hardwicke and Quedgeley Chiropractic Clinic

Online and email enquires
Hardwicke and Quedgeley Chiropractic Clinic collects personal data when you make an online or email enquiry. Hardwicke and Quedgeley Chiropractic Clinic uses this information for the following general purposes:
• To categorise requests for pricing and service information
• To fulfil your requests for certain products and services
• Facilitation of customer feedback

New Patient Registration Forms
Contact details, medical history, consent to examination, consent to treatment and acceptance of The Hardwicke and Quedgeley Chiropractic Clinic’s term of business are recorded by the patient on their New Patient Registration Form.
The details are added to the patient’s file on Freehand by reception staff.
The paper copy of the New Patient Registration form is stored in a secure filing cabinet within the clinic.

Patient Notes
The case history and on-going treatment records are recorded electronically on Freehand. Practitioners must maintain clear, accurate and complete patient records. Patient records are kept for eight years from the date of the patient’s last visit, or if the patient is a child until his 25th birthday or 26th birthday if the child was 17 at the conclusion of treatment.
Patient records are deleted permanently from the electronic patient management database Freehand and paper copies are disposed of using a specialized company when they have reached the above criteria.
Case details are not discussed outside of the clinic under any circumstances. There can be no internal discussion of patients and case details in Reception when other patients are present.

Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Anna Hawrot
Registered Chiropractor
Clinic Director

September 2016