Terms and conditions

1. Definitions and interpretation
“Agreement”: these terms and conditions of business (“T&Cs”) pertaining to the Services provided.
“Client”: person to whom the Services are provided.
“Company”: Anna Hawrot Ltd (company number 06712501) with registered office at 10a John Street, Stroud, Glos, GL5 2HA.
“Practitioners”: the professionals who deliver the Services at the Company’s premises.
“Services”: the services to be provided under the Agreement which include chiropractic, sports therapy and massage.
“. Appointment Pass”: a voucher purchased by the Client for the provision of Services at reduced fees
“Working Day”: every week day apart from Sunday or statutory holidays where Services are provided.

2. Fees and costs
2.1 Fees payable by the Client for the Services shall be the fees chargeable by the Practitioners for such Services current at the date of provision. The Company is entitled to collect and receive fees on behalf of the Practitioners.
2.2 Fees payable by the Client for an Appointment Pass shall be the fees chargeable by the Company current at the date of provision.

3. Terms of payment
3.1 Except where otherwise agreed in writing fees for the Services shall be due and payable by the Client immediately following the provision of the Services.
3.2 Except where otherwise agreed in writing fees for an Appointment Pass shall be due and payable by the Client in advance of receiving the Services. The total amount must be paid in full and is non-refundable.
3.3 An Appointment Pass is valid for 6 months.

4. Cancellations
4.1 If a Client fails to attend or cancels an appointment with less than 1 working days’ notice, the fee is payable in full.
4.2 The Company shall issue a supplementary fee invoice to the Client for such cancellation and/or re-scheduling fees and the Client shall make full payment to the Company within 30 days of the date of that invoice. If the Client has an Appointment Pass the fee will be deducted from it automatically.
4.3 Re-scheduled appointments cannot be cancelled under any circumstances. If a Client cancels or fails to attend a re-scheduled appointment they will be charged the full cancellation fee.

5. Provision of Services
The Company’s catalogues, brochures, leaflets or other correspondence including information published on the Company’s website are not binding and reasonable variations may be made to the Services without notice, and the Services so varied shall be accepted as complying with the Agreement.

6. Warranties and representations
Each party warrants and represents that, as at the date of this Agreement, it has full capacity and authority to enter into this Agreement. If requested, the Company may help the Client to choose medical services or other Services but Company does not provide any warranties that such Services will be fit for the Client’s purpose and assessment and selection of the Services remains the Client’s ultimate responsibility. No statement, description, information, condition or recommendation contained in any Company catalogue, price list, website, advertisement or communication or made verbally by representatives of the Company shall be construed to vary in any way any of the terms of this Agreement. All other warranties (express or implied) are hereby excluded to maximum extent permitted by applicable law.

7. Modifications and additional terms
The Company reserves the right to modify these T&Cs without prior notice. When changes are made the Company will post them on this page of the Company’s website (www.hqcc.co.uk/terms-and-conditions).

8. Governing law and dispute resolution
The Agreement shall be governed by English Law. Any dispute under this Agreement shall be submitted to the exclusive jurisdiction of English courts.

9. Other terms
9.1 Force majeure: The Company shall be entitled to delay or cancel the delivery of Services or to reduce the amount of Services delivered if it is prevented from or hindered in or delayed in the provision of Services through any circumstances beyond its reasonable control including strike, lock-out, accident, war, government action, national emergency, act of terrorism, protest, riot, civil commotion, explosion, flood, epidemic, fire.
9.2 The Company’s privacy statement at www.hqcc.co.uk/privacy will apply.
9.3 The Company may assign or sub-contract its obligations or rights under this Agreement to a competent third party in whole or in part.